Terms and Policies
& Downloads
Terms and Policies
Standard form of Agreement and General Terms
Privacy Policy
Fair Use Policy
Financial Hardship
Critical Information Summaries
Complaint Handling Process
Do Not Call Policy
Miscellaneous Charges & Terms
Downloads
FFTN / Quick Equipment Set Up Guide
FFTN / How to Prepare for the nbn™
HFC / Set Up Guide (without cable)
HFC / Set Up Guide (with cable)
nbn™ Roll Out Information
Governance
National Relay & Interpreting Service
If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.
Appointment of Advocate or Authorised Representative
WWNet – Appointment of Advocate If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form.