Wired & Wireless
Help & FAQ's
FREQUENTLY ASKED QUESTIONS
What happens now that I have signed up with Wired & Wireless?
What is CSG?
What network does Wired & Wireless use?
Wired & Wireless uses the Telstra Network for all our PSTN & ISDN (landline) services throughout Australia. It is one of the most reliable networks in Australia.
If I have an issue with my service does that mean Telstra is responsible?
As a Wired & Wireless customer, Telstra are not responsible for the service we provide to you. Wired & Wireless manages all your invoices, services and accounts. Any issues you have are a Wired & Wireless concern and as such should be directed to Wired & Wireless Customer Care.
Will Telstra bill me if I'm still technically on their network?
No, as you are a Wired & Wireless customer, your monthly bill will be a Wired & Wireless Invoice. We are a wholesaler of Telstra, so in other words we resell Telstra services. This means we only use Telstra’s Network to deliver our cost-effective plans to you.
When will I receive my first bill with Wired & Wireless?
You will receive your first bill with Wired & Wireless in the first week of the following month after signing up with Wired & Wireless.
Our Customer Care team is made up of Customer Care Managers. Each member in our Customer Care team is trained to be able to assist you on any query whether it is a billing or service query. Our team is available by calling 1300 885 085 alternatively can be contacted via email on support@wwnet.com.au
If you wish to change your plan for any reason please contact our customer care team on 1300 885 085 and our friendly staff will be more than happy to accommodate your needs.
Yes, please click here to download our Understanding Your Bill document.
Yes, please click here to download our Spend Management Tools and Assistance document.
Yes, please click here to download our Security Tools document.
Yes, please click here to download our Usage Information document.
FAULTS + TECHNICAL ASSISTANCE
If Personal Information must be sent by wired & wireless overseas for sound business reasons; Wired & Wireless will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the Australian National Privacy Principles, preferably as part of the services contract.